FAQs

How can I contact Zuhale?
You can email us at madeby.zuhal@gmail.com and our customer service team will be happy to assist you with any questions or concerns.

Do you ship worldwide?
Yes, we proudly ship our products worldwide.

Where do you ship from?
We work with trusted suppliers and fulfillment centers, and orders are typically shipped from international warehouses depending on the product.

Can I change or cancel my order?
We process orders quickly, but if you need to make changes or cancel, please contact us within 24 hours of placing your order. After that, we cannot guarantee adjustments as your order may already be processed.

How long will it take to receive my order?
Due to high demand and international shipping, orders may take 2–4 weeks to arrive. Most customers receive their items earlier, but delivery times can vary by location.

What if I don’t receive my order?
If your order has not arrived within 30 days after shipping, please contact us. We’ll be happy to investigate and ensure you get a replacement or refund.

Will I be charged with customs and taxes?
Customs and import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in our product prices.